Silent rest

conference_participant removed from Voice Insights Call Summary on August 1, 2026; all calls now return attributes: null

Took effect Aug 1, 2026 · Voice Insights Call Summary conference_participant (REST API and Event Streams)

Reviewed against the vendor source on Sep 24, 2026 (AI-assisted review). Key facts are re-checked against the source daily.

What changes

Announced July 1, 2026. Removed from the REST API and Event Streams on August 1, 2026. Before, it was populated only for calls eligible to join a Twilio conference and all others returned attributes: null; after removal every call returns attributes: null. Logic that assumes the data is present silently degrades.

Silent: No error. Behavior, results, or cost change quietly.

What to do

Source conference data from the Conference Insights API or Conference Insights Event Streams; add a test for the null case.

Strings to search for

conference_participant

Source

https://www.twilio.com/en-us/changelog/voice-insights-removal-conference-participant-field